Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs

What is the Design Museum Brussels?

The Design Museum Brussels is a venue dedicated to showcasing contemporary and historical design, featuring exhibitions that cover various design disciplines.

Where is the Design Museum Brussels located?

It is situated in the heart of Brussels, easily accessible by public transport and within walking distance from major city landmarks.

What are the opening hours of the museum?

The museum is open daily, with specific hours typically from morning to early evening.

Is the Design Museum Brussels suitable for children?

Yes, the museum offers exhibitions and activities that are engaging for visitors of all ages, including families with children.

Are guided tours available at the Design Museum Brussels?

Guided tour tickets can be purchased to enhance your visit with expert insights into the museum’s collections and exhibitions.

Is there a café or restaurant on site?

Yes, the museum includes a café where visitors can relax and enjoy refreshments during their visit.

Can I take photographs inside the museum?

Photography is generally allowed, but the use of flash or tripods may be restricted in certain areas.

Is the museum accessible for visitors with reduced mobility?

The Design Museum Brussels provides accessibility features to accommodate visitors with mobility challenges.

Are there any temporary exhibitions at the museum?

The museum regularly hosts temporary exhibitions alongside its permanent collection.

How long does a typical visit to the museum take?

Most visitors spend around one to two hours exploring the exhibitions and facilities.

Does the museum have a gift shop?

Yes, a museum shop offers design-related products and souvenirs for visitors.

Are group visits accommodated at the Design Museum Brussels?

The museum welcomes group visits, and special arrangements for guided tours can be made.

Can I buy tickets online before visiting?

Visitors are encouraged to purchase general, VIP, or guided tour tickets online for a smooth entry experience.

Is parking available near the museum?

While the museum itself does not have dedicated parking, several public parking options are available nearby.

Are food and drinks allowed inside the exhibition spaces?

Food and drinks are not permitted inside the galleries to preserve the exhibits.